Privacy Policy

1. What this policy covers

This Privacy Policy explains how TradeSync Market ("we," "us," "our") collects, uses, and protects information when you use tradesyncmarket.com and app.tradesyncmarket.com (together, the "Service"). By using the Service, you agree to the collection and use of information as described here.

2. Information we collect

• Account information: the email address and password you use to log in. Passwords are stored as salted cryptographic hashes — we never store or have access to your plaintext password.
• Subscription and billing information: once payment processing is enabled, billing is handled by our payment processor (Stripe). We store a reference to your subscription and its status; we do not store your full card number on our own servers.
• Usage data: basic technical information such as IP address, browser type, and access timestamps, collected automatically through standard server logs for security and troubleshooting.
• Cookies: a session cookie used to keep you logged in. We do not use third-party advertising or tracking cookies.

3. How we use information

• To create and secure your account and authenticate your login.
• To provide, maintain, and improve the Service, including the member cabinet.
• To process and manage your subscription, once billing is enabled.
• To communicate with you about your account, billing, or changes to our policies.
• To detect, investigate, and prevent fraud, abuse, or security incidents.
• To comply with legal obligations.

4. How we share information

We do not sell your personal information. We share information only with service providers who help us operate the Service under confidentiality obligations, including our hosting provider and, once connected, our payment processor (Stripe) for billing. We may also disclose information if required to do so by law, or to protect the rights, property, or safety of TradeSync Market, our users, or others.

5. Data retention

We retain account information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, or security obligations. You may request deletion of your account and associated data at any time, subject to Section 7 below.

6. Data security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS/TLS), hashed passwords, and access controls limiting who can reach the underlying systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise any of these rights, contact us at support@tradesyncmarket.com. We will respond within a reasonable time and may need to verify your identity before completing a request.

8. Children's privacy

The Service is not directed to, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International users

The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your home jurisdiction.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy can be sent to support@tradesyncmarket.com.